1. Introduction
EduNova Studio ("we", "us", "our"), operated by Adit Goel, is committed to protecting the privacy and personal information of our users and clients. This Privacy Policy is prepared in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
By accessing or using our website or services, you consent to the collection, use and disclosure of your information as described in this Policy.
Legal Basis: This policy is governed by the Information Technology Act, 2000 (as amended by the IT Amendment Act, 2008), SPDI Rules 2011, and applicable provisions of the Indian Contract Act, 1872.
2. Information We Collect
We collect the following categories of personal information:
2.1 Information You Provide Directly
- Contact Information: Name, email address, WhatsApp/phone number
- Service Information: Details of services you enquire about or order
- Communication Records: Messages, emails and WhatsApp communications
- Review Content: Reviews and feedback you submit publicly on our website
- Payment-related Data: Transaction references (we do not store card/bank details)
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, browser type, device information
- IP Address: Collected via Google Analytics for analytics purposes
- Cookies: Session data via Google Analytics (see Section 7)
2.3 Third-Party Services
Reviews and contact form data are stored using Google Firebase (Firestore), which operates under Google's privacy policy. We use Google Analytics for website traffic analysis.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil service orders
- To communicate with you about your orders, enquiries and services
- To improve our services and website experience
- To display publicly submitted reviews (with your consent)
- To comply with legal obligations under Indian law
- To send service-related updates via WhatsApp or email (no unsolicited marketing)
- To analyse website traffic via Google Analytics
We do not sell, rent or trade your personal information to any third party. Your data is used solely for the purposes listed above in accordance with Rule 6 of the SPDI Rules, 2011.
4. Data Sharing and Disclosure
We may share your information only in the following circumstances:
- Service Providers: Google Firebase (data storage), Google Analytics (usage analytics) — both subject to Google's Privacy Policy
- Legal Requirement: If required by a court order, government authority, or applicable Indian law (IT Act, CrPC, etc.)
- Protection of Rights: To protect the rights, safety or property of EduNova Studio or users
We do not share your data with advertisers, marketing firms, or any unrelated third parties.
5. Data Security
In accordance with Rule 8 of the SPDI Rules, 2011, we implement reasonable security practices to protect your personal data, including:
- Data stored on Google Firebase with industry-standard encryption
- HTTPS encryption for all data transmitted via this website
- Limited access to personal data on a need-to-know basis
- Regular review of data collection and storage practices
While we take all reasonable steps, no internet transmission is 100% secure. You use our services at your own risk regarding data security beyond our reasonable control.
6. Your Rights
Under the SPDI Rules and the IT Act, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Deletion: Request deletion of your personal data (subject to legal obligations)
- Right to Grievance Redressal: File a grievance with our Grievance Officer (see Section 9)
To exercise any of these rights, contact us at edunova1125@gmail.com.
7. Cookies Policy
Our website uses cookies solely through Google Analytics to understand how visitors use our site. These cookies:
- Do not collect personally identifiable information
- Are used only for anonymous traffic analysis
- Can be disabled in your browser settings
We do not use advertising cookies, tracking pixels, or third-party marketing cookies.
8. Children's Privacy
Our website and services are intended for individuals aged 13 years and above. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us immediately and we will delete such information.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, we have appointed the following Grievance Officer:
Grievance Officer: Adit Goel
Organisation: EduNova Studio
Email: edunova1125@gmail.com
WhatsApp: +91 89305 98651
Response Time: Within 1 month of receipt of grievance (as per IT Act Section 79)
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Policy. We recommend reviewing this Policy periodically.